Tell us about your needs, get scheduled.
Start here to get in touch with a member of our scheduling teams during our regular operating hours of Monday – Friday, 8:00a.m. – 5:00p.m. Eastern.
Text "Care" to
463-209-8503
This is the easiest way to get in touch. We’ll text you back to set up, confirm and remind you of your appointment.
Call us at
844-MY-JPCHC
You can call our Call Center or any Practice Location directly to speak with the scheduling team.
Send an online
request
While a text message is the best and fastest way to reach us, you can also fill out this online form.
For emergencies, please dial 911.
For a mental health crisis or suicidal thoughts, Community Hospital North Behavioral Health Pavilion is open 24/7:
Call 317-621-5700 or visit 7165 Clearvista Way, Indianapolis, IN 46256
What to expect before your appointment:
Please be sure to bring your latest insurance cards, a photo ID, list of your current medications and form of payment for your office co-pay (as applicable).
We’ll help you enroll in this free, online portal as the easiest way to talk to your doctor, request a refill, access records and more.
Frequently Asked Questions
What insurance do you take? (Is mine in network?)
We take Medicare, Medicaid and most commercial insurance. We are also here to support our uninsured patients.
What will my co-pay be?
If you’re not sure, please contact your insurance company directly to find out your office visit co-pay.
For self-pay:
$20 office fee for medical
$30 office for dental
How can I get a price estimate?
You have the right to a Good Faith Estimate for non-emergency services scheduled. Be sure to request at least three business days before your appointment.
Send us a text, MyChart message or contact our billing directly at 317-934-0800 or billing@janepauleychc.org.
What if I don’t have insurance or can’t afford care?
No problem. We provide services on a sliding fee scale based on your income if you can bring two recent paystubs. If you aren’t working or don’t have income, simply bring your ID.
The self-pay office fee is:
$20 office fee for medical
$30 office for dental
How can I get help with financial aid?
We are here to help you with applications for our sliding-fee scale discount program as well as Prescription Assistance, based on your income levels.
For support, text us or contact your Practice Location directly.
How can I get help getting insurance?
Whether you’re a patient or not, you can schedule a FREE appointment with our Health & Outreach Advocates to help you enroll in most types of insurance. Includes temporary Presumptive Eligibility coverage, Hoosier Healthwise, Healthy Indiana Plan or other marketplace insurance.
Read more here or schedule a phone or in-person appointment today.
How can I get help with financial aid?
We are here to help you with applications for our sliding-fee scale discount program as well as Prescription Assistance, based on your income levels.
For support, text us or contact your Practice Location directly.
How can I see who my Provider is or find other Providers?
You can see photos and details for each of our Providers on the webpage for the Jane Pauley Practice Location where they see patients, or on the page for the Health Service offered. Find a Location or Service in the main menu above or search here.
Where can I find mental health options & providers?
We offer individual consultations, assessments and counseling. Medication Management if offered at select Locations. To see all of our Behavioral Health Providers and services by Location, please click here.
How can I find transportation help to get to my appointment?
Medicaid patients can arrange transport through your insurance at least
two days in advance of your appointment by calling 855-325-7586.
For Anthem HIP patients, see if options are included in your plan by calling: 844-772-6632.
For other patients, please visit your Practice Location webpage to see available public transportation options and ask us about a bus pass (if available) if you’re in need
