Our local impact
Beyond providing quality healthcare, no matter what, we’re also focused on how we impact our patients’ overall wellbeing, our communities, our professional space and our environment.
Our local impact
Beyond providing quality healthcare, no matter what, we’re also focused on how we impact our patients’ overall wellbeing, our communities, our professional space and our environment.
Our local impact
Beyond providing quality healthcare, no matter what, we’re also focused on how we impact our patients’ overall wellbeing, our communities, our professional space and our environment.
Our 2024 Annual Report:
Building a Stronger Healthcare Home
Learn more about why 2024 was a major foundational year for growth
through opening new 2 new locations, expanding our pediatric care
profile and paving the way to continue to expand more into 2025.
2023 Annual Report
Learn more about why 2023 was a major foundational year for future growth with
a new strategic plan, work to launch our first JPCHC Pharmacy, addition of specialty
service partners, completion of major renovation projects and announcement for
other major expansions ahead.
2022 Annual Report
In our first-ever annual report we share a look at our teams, patients, services and key initiatives for how we are constantly trying to improve our patient experience in ‘caring for our communities.’
A Global Framework for Our Impact
The United Nation’s 17 Sustainable Development Goals (SDGs) define global aspirations agreed upon by all UN-member governments for 2030. It also provides a framework for organizations to report their efforts, as many major healthcare leaders are doing. From a 2022 consultancy workshop, our leadership selected the following as our main focus areas to track our progress against these shared goals for the greater good. We share our overarching goals and highlights of our latest efforts here:
Reduce Patient Food Insecurity
Following the launch of our patient Food Pantry program in 2022, we will continue plans to build on nutrition-education resources and other future offerings alongside our community partners.
- Opened patient food pantries on-site at all 10 Practice Locations (read more)
- Increased food volumes with new refrigeration space
- Added SWAP nutrition education in pantries
Healthcare Access for All
The core of what we do is serving as central Indiana’s trusted non-profit for quality
healthcare, with or without insurance and regardless of patient needs. Our focus
remains on continuous improvements for access to care and addressing the social
determinants of health in our communities.
- Serve a patient base that is almost 70% Medicaid or self-pay
- Screened ~2K patients to support SDOH factors impacting well-being
- Supported over 15% non-native-English-speaking patients
Ongoing Learning for Patients, Teams & Partners
From our online patient resource library and other post-visit educational
materials, to student/educational job opportunities, community partner resource
webpage and staff training opportunities, our aim is ensuring access to inclusive
growth opportunities for all.
- Continue offering staff Six Sigma certification opportunities
- Started new educational packs for pregnancy care and others
- >20 providers with National Health Service Corp loan repayment
Equal Empowerment & Access
We maintain a commitment to equality across providing OB/GYN care,
regardless of ability to pay, partnering with women’s community support
services for patient referrals and supporting our majority-female workforce and
leadership team.
- Added 5+ women in new Director/Manager leadership roles
- Started Centering Pregnancy program in Anderson
- Continue building community partnerships with Dove House and others
Keeping Our Team Top of Mind
Our focus is on professional development opportunities across the hundreds of team members employed. Plus, maintaining policies for fair hiring and labor practices, pay equity and, with efforts like our crisis planning,
prioritizing the safety and well-being of our staff.
- Continue enhancing our crisis planning efforts for patient and staff safety
- Created new Just Culture policy to encourage event reporting that helps us improve
- Offered employee webinars on Compassion Fatigue, Financial Wellness and more
Caring for Our Communities
We actively collaborate with local government entities, organizations and associations to collectively advance support resources, ensure equity of care and otherwise improve how we meet the unique needs of our local populations.
- CEO represented the FQHC model on Capital Hill with IPHCA
- Grew Community Resource Navigator insurance support at community partner sites
- Re-developed referral program efforts for underinsured with local hospital partners
