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Social Services Specialist

Enabling Services · Indiana · Kokomo, Indiana, United States

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Empowering communities through accessible, inclusive, and compassionate care.

At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we’re committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we’re proud to create a welcoming, team-based environment where employees can grow and thrive.

 

Location: Kokomo, Indiana

Under the supervision of the Enabling Services Senior Manager, the Social Services Specialist performs a variety of care management duties designed to support patients’ social, emotional, and environmental needs. This role contributes to a high-performance environment that prioritizes positive leadership, patient-centered practices, and professionalism.

Essential Duties and Responsibilities
Essential duties include, but are not limited to, the following:

  • Connect patients to internal and external resources, including behavioral health, education, social services, transportation, housing, food, financial support, and safety-related services. Conduct follow-up to ensure successful referrals and troubleshoot barriers.

  • Evaluate patient needs and develop individualized care plans tailored to emotional and social well-being.

  • Identify and secure available community resources to help resolve medical or social issues.

  • Collaborate with providers to develop care plans addressing social, emotional, economic, and environmental needs impacting patient health.

  • Investigate, assess, and plan interventions to support patients coping with psychosocial challenges.

  • Develop and maintain working relationships with community health, welfare, and social service agencies; seek creative strategies to assist clients.

  • Communicate frequently with patients, families, healthcare teams, and external agencies regarding referrals, care coordination, and confidential information.

  • Provide high-quality feedback to the Behavioral Health Team regarding patients identified for social or emotional support.

  • Serve as a liaison between patients and healthcare providers concerning psychosocial aspects of care.

  • Expand outreach and referral networks to support the development of a comprehensive service network.

  • Assist with the food pantry as needed.

  • Offer insight related to Social Determinants of Health (SDOH) and their impact on patient care.

  • Represent JPCHC at community meetings and outreach activities.

  • Participate in continuing education to maintain and enhance professional skills.

  • Ensure safe, timely delivery of all services.

  • Maintain strict HIPAA standards and uphold confidentiality of protected health information. Report critical incidents and quality-of-care concerns.

  • Perform other duties and special projects as assigned by the manager.

Education and/or Experience:

  • Bachelor’s degree in social work, psychology, or a related field.

  • Relevant experience in the social services field may substitute for formal education.

  • Must have a proven background in providing care to pediatric populations.

  • Community Health Worker (CHW) certification preferred.

 

What We Offer: 

  • Highly competitive and comprehensive medical, dental, vision, benefit plans
  • Generous paid time off, including vacation and sick time
  • 401(k) with a 6% contribution 
  • Life and Disability insurance plan

Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.